Solving Access Problems

The most common error is a Domain Name Server (DNS) error. This is usually a problem with the network on your side. Occasionally there is an issue for you to get through OUR firewall. But first, we might be able to help determine where the problem in the network is with your assistance.

Please NOTE: It is possible that your email address is .MIL but that your network is not registered as .MIL (as determined by DISA). The procedures below can help you (and us) determine this.

To test your access, Use the computer you are having problems with, and please go to the following site: http://www.dtic.mil/test/

    When the window appears:

    1) Press the Test Again Button.

    2) The 2nd line labeled IP ADDRESS should show your IP address then equals =) and what the DNS Translates To (column). In this field there should be an address that ends with .MIL.

   IF IT DOES (state .MIL), then please send me a copy of the image (preferably by email) or the information on the entire screen, and I will initiate an investigation on it from our network side.

   IF IT DOES NOT (state .MIL or states UNKNOWN), then your network

is not published on the DNS server. This is an issue for your local network folks.

We will ALSO need you to go to the URL (Web Address):

http://webservices.hq.dla.mil/ and capture the screen images there.

Both these items will help use determine and correct the problem

you are having.